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Board Member Tips

Signs It Might Be Time for a Change

Not sure if you need a new management company? Here are some signals boards commonly see.

1

Slow or No Response Times

If your management company takes days to return calls or emails, homeowners — and your board — pay the price. Responsive communication is a baseline, not a perk.

2

Surprise Fees Keep Appearing

Unexpected charges on your monthly statement? Lack of transparency around financials is one of the most common reasons boards start looking for alternatives.

3

Maintenance Is Falling Behind

Deferred maintenance, missed inspections, or vendor issues that never get resolved are signs that your management company may be overextended or underperforming.

4

High Manager Turnover

If your community manager changes every few months, you lose institutional knowledge and continuity. Stability matters for long-term planning.

5

Board Is Doing the Manager's Job

Spending board meetings chasing tasks your management company should handle? That's a sign the relationship isn't working the way it should.

6

No Technology or Portal

Modern management companies offer homeowner portals, online payments, and digital work orders. If yours doesn't, you may be paying for an outdated experience.

Not sure if it's time for a change?

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